Get Help
New IT Service Desk hours start next week
We’re updating our IT Service Desk hours to bring you faster, more reliable support when you need it most.
- Starting Wednesday, October 29, our standard operating hours will be Monday–Thursday, 7 a.m. to 7 p.m., and Friday, 7 a.m. to 5 p.m.
- Outside these hours—including weekends and university holidays—on-call support will be available for major IT incidents and emergencies that could significantly impact university-wide services.
General IT Issues
The IT Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst, and more.
Our business hours are Monday-Friday, 7 a.m. to 11 p.m.; Saturday, Sunday, and University Holidays, 8 a.m. to 11 p.m. We are closed New Year's Day, Juneteenth, July 4th, Thanksgiving Day, Christmas Holidays, and Winter Season Days.
Contact the IT Service Desk
Submit a ticket to the UC DTS Service Portal. The Service Portal, found at uc.edu/ithelp, functions as the central hub to report technical issues, submit IT service requests, search the IT Knowledge Base, and connect to UC Password Self Service to manage your password.
Or, call us. From a personal phone, dial 513-556-HELP (4357); select option 2. From a university phone on campus, dial 6-HELP (4357); select option 2.
Tickets or voicemails received outside of standard operating hours, including weekends and holidays, will be addressed during the next business day.
Canvas/eLearning Tool Issues
The national Canvas Support team provides around-the-clock assistance with Canvas, UC’s learning management system.
Start a chat support session in Canvas.
Click the “Help” icon in the left-hand navigation menu and select “Chat With Canvas Support.”
Or, call 24/7 Canvas Support.
All services available 24 hours a day, 7 days a week, 365 days a year.
- From a personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 3.
- From a university phone on campus, dial 6-HELP (4357); select option 3.