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Latest News

1

DTS introduces new IT Service Desk hours

October 20, 2025

Starting Wednesday, Oct. 29, IT Service Desk standard operating hours will be Monday-Thursday, 7 a.m. to 7 p.m., and Friday, 7 a.m. to 5 p.m. The Service Desk will provide on-call support for major IT incidents and emergencies that could significantly impact university-wide services or operations outside standard hours, including weekends and university holidays.

3

IT maintenance will affect access to select web applications

October 9, 2025

Students, faculty, and staff will not have access to some web-based applications from 6-11 a.m., Saturday, Oct. 18, during a planned IT maintenance window. Many commonly used services including Canvas and Microsoft 365 (OneDrive, Outlook email, etc.) will be available throughout the maintenance window.

5

Catalyst maintenance set for October

September 15, 2025

Catalyst, the university’s student information system, will be unavailable from 2 p.m., Friday, Oct. 10, until 6 a.m., Monday, Oct. 13, during a planned IT maintenance window that coincides with the university’s Fall Reading Days schedule.

7

UC resources, student-approved: A peer guide to thriving on campus

August 6, 2025

Discover the student resources available at the University of Cincinnati to help you thrive academically, emotionally and physically. From free tutoring and mental health support to safety apps, transportation options and tech help, this comprehensive guide highlights the tools and services — many with firsthand student experiences — that make navigating college life at UC easier and more rewarding.

8

August 4 ServiceNow upgrade to enhance UC DTS Service Portal

July 30, 2025

University of Cincinnati Digital Technology Solutions will release key updates to the UC DTS Service Portal aimed at improving the experience for students, faculty and staff. Updates will go live Aug. 4 before the start of the fall semester.

11

UC advances digital transformation in FY 2025

July 8, 2025

The latest University of Cincinnati Digital Technology Solutions (DTS) semiannual report highlights FY 2025 milestones on the university's digital transformation journey. From secure and compliant AI tools to wireless network improvements and everything in between, DTS remains committed to accelerating UC's shared Next Lives Here strategic direction from foundation to breakthrough.

14

Shaping the future of digital transformation in higher education

May 15, 2025

To prepare for the future of Enterprise Resource Planning, Digital Technology Solutions hosted its first ERP Futures Summit on Wednesday, May 7th in partnership with Deloitte Higher Education Practice. Deloitte is the world’s largest provider of higher education professional services and offers unique skills for institutions to advance teaching, learning, and research.

15

UC to upgrade its ServiceNow service

April 14, 2025

The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) may be intermittently unavailable from 1:15 to 5:15 a.m., Sunday, April 27, during a planned ServiceNow upgrade.