Overnight phone and voicemail maintenance planned before start of fall semester
The University of Cincinnati's Digital Technology Solutions will move phone and voicemail systems to upgraded on-premises infrastructure in the data center prior to the start of fall semester.
The migrations will occur during off-peak hours when use is at its lowest — overnight Sunday into early Monday morning (12-7 a.m.) on July 15, 22 and 29 and Aug. 5.
No interruptions to phone or voicemail service are planned or expected as part of the scheduled migrations.
Phone & voicemail migration schedule
- Monday, July 15: Expressways that support remote phones and Jabber. (E.g. UC-owned phones used to answer calls from an off-campus location)
- Monday, July 22: UC voicemail system.
- Monday, July 29: Call manager servers. (E.g. Desk phone lines)
- Monday, August 5: Call center servers (E.g. On-campus call centers including the IT Service Desk and Enrollment Services)
The expressways migration originally scheduled for Monday, July 15, has been postponed to a later date. DTS will directly communicate with affected areas ahead of the rescheduled migration date.
Need help?
If you experience any issues following these necessary maintenance windows, please contact the IT Service Desk
- Submit a ticket.
- Or call the IT Service Desk.
- From a personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
- From a university phone on campus, dial 6-HELP (4357); select option 2.
Related Stories
‘Designer drug’ shows early neuroprotective signal in acute ischemic stroke
October 28, 2025
Medscape highlighted new trial results led by the University of Cincinnati's Eva Mistry that found an experimental drug shows promise in protecting injured brain cells for patients with acute ischemic stroke.
Is menstrual fluid ‘the most overlooked opportunity’ in women’s health?
October 27, 2025
The Guardian recently reported that period blood has long been thought of as ‘stinky and useless’, but startups are exploring using the fluid to test for a wide range of health conditions — including endometriosis.
Tackling children’s health
October 27, 2025
Randi Bates, assistant professor in the UC College of Nursing, focuses on advancing childhood health and wellbeing in her research. This month she was honored with a Crane Excellence in Early Childhood Award from The Ohio State University. Bates is also the recipient of the 2025 Distinguished Nurse Researcher Award from Mount St. Joseph University.